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Help
Support
Answers and contact options if something is not working as expected.
Before you contact us
Most setup and usage questions are covered in the documentation.
Common topics
- How to create a wallet
- How to restore from a recovery phrase
- How to send and receive SAF
- How to connect to a dApp
- What to do if you forgot your password
Contact
Bug reports and feature requests
Security issues
Do not report security vulnerabilities through public channels or social media.
Email security@eightsaf.io
See the security page for responsible disclosure details.
What we will never ask
EightSaf support will never ask for:
- Your 24-word recovery phrase
- Your spending password
- Your private key
- Remote access to your device
If anyone claiming to be EightSaf support asks for any of the above, it is a scam.